Terms & Conditions and Privacy Policy


Thank you for considering booking a  consultation with me.  I look forward to speaking with you.

Here are a few things that will be useful to you in relation to working together.

Terms and Conditions of Working Together:

By booking a consultation with Sonia Cousillas you agree to the terms listed below.

Booking:

When booking your consultation please check you have chosen the right time zone.  I am in the UK so I may be working at different times than you expect. This consent form will cover the entire course of your treatment with Sonia Cousillas Homeopathy.

You confirm that you have made this appointment in good faith and that you have the ability to accept or reject this care of your own free will and choice and are mentally competent to enter into this agreement.

You acknowledge that you are not representing an agency (private, governmental or otherwise) attempting to gather information without so stating [i.e., you are not a journalistic reporter posing as a client].

You understand the charges are to be paid on booking the consultation unless specific prior arrangements have been made or there is no charge.

Cancellations:

Please give 24 hours notice of cancellation of your consultation. I often have a waiting list for last-minute consults so please give me as much notice as possible so I can rebook the slot. Cancellations with less than 24 hours notice will be charged full price.

The Consultation:

Everything discussed at each consultation is confidential and will not be discussed with anyone other than an appointed homeopathic supervisor unless I have your specific instruction to discuss your information with other health professionals. 

The Consultation will take place at the time indicated.  If you arrive late at the meeting, we will still have to finish at the correct time so that I am ready for my next client.  You will be charged the full consultation rate.

For video consultations, I will send you a link to join the video meeting.   If for any reason it does not work we will find another way to communicate.   Please check your emails before your consultation is about to begin.

I might ask you for more information or photographs, we can discuss this as required during your consultation.  This may be required to help determine the right remedy.

Contact Between Consultations:

This will be discussed at your consultation.  I might ask for email updates in between consultations if needed.

Pharmacy:

I will send you a prescription for your remedies after our consultation. I will also send you a contact of where to purchase them.  You can purchase the remedies from other sources if you have them.

First Aid Homeopathic Prescribing:

We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.

Homeopathy alongside mainstream Healthcare:

Homeopathy works well alongside mainstream healthcare programs and medications.  You will not be asked to come off medications during your treatment.  You may be asked to go for additional health checks to see if your medications are still required.

Homeopathy is not meant to be used instead of Accident and Emergency Care:

If you need emergency health care please contact your Doctor or Emergency Services.

Emergency Service:

I cannot provide an emergency service. If you need emergency care please contact your nearest emergency services.

Confidentiality :

I will not share your details with anyone.  I am registered and abide by data protection laws in the UK.

Consultations will not be recorded without your express permission. If recorded, the recording will be held in a secure unit according to the Data Protection act. The recording will never be used in the public domain without your express permission. You can ask for a copy of the recorded conversation but please be aware that we will not be responsible for the security of the email service.

Emails:

When you book a consultation with me, I will add your email address to my own client list so that I can contact you about your consultations, about news and about learning more about homeopathy.   You can unsubscribe from this list at any time.

Health Notes:

I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires me to submit information for the protection of life.

Code of Conduct:

I abide by the homeopathic Code of Ethics of the Society of Homeopaths in the UK.

Technology:

The use of Internet, video calls, messenger, emails or telephone calls (Zoom, WhatsApp, Skype, whereby, webex or Messenger for Video calls.   I use email for the contact between consultations.  I will take every precaution reasonable possible to ensure the privacy of your information, but it cannot be guaranteed across these technologies.

Payment:

If you have booked via my online booking system you will have paid for your consultation in advance.

If you book directly with me

I will send an invoice through to you before or after the consultation.  You can choose whether to pay by card or by Bank Transfer.  Please settle your invoice within 24 hours of your consultation.

Consultation Packages:

I offer a series of discounts for prepaid packages.

Local Jurisdiction
I abide by the jurisdiction, regulations and the laws of the country in which I reside - the United Kingdom. Please note that this may be different from the laws of the country in which you (the customer) abide.


DISCLAIMER

 The information and advice published through this website or provided in the homeopathic consultation, or any other communication are not intended to replace, or to substitute, the services of a qualified medical doctor or health care professional, nor advice and should not be construed as a prescription, a promise of benefits, claims of cures, or a guarantee of results to be achieved.

 The information contained herein or provided homeopathic consultation, or any other communication are not intended to replace the services of a doctor or qualified health care professional, nor does it constitutes a doctor- patient relationship.

Do not stop any medications that have been prescribed except under the supervision of your medical doctor. It is important that you continue to see a licensed physician for your current condition or any condition that may arise.

No one is advised to discontinue or to avoid medical or psychological consultations. Never disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on this site or because of using homeopathy.

Information during consultations or any other form of communications with Sonia Cousillas “I”/”We” is provided for information purposes only and no warranty is provided or implied. The use of any information provided on this site and the use of homeopathic medicine/attendance of homeopathic consultations is solely at your own risk.  You should not use the information on this website for diagnosis or treating a medical or health condition.

It is important to note that  homeopathy is used to enhance your general well-being and health and not to treat specific named disease. I do not make any claims for the effectiveness of any remedy for a condition.

Results from homeopathy may vary from individual to individual.

PRIVACY POLICY for Clients

I take the privacy rights of my clients very seriously.  This privacy policy sets out how I deal with your ‘personal information’, that is, information that could identify, or is related to the identity of, an individual.

What personal information do I collect?

In order to treat you, I will ask you to provide certain information.  This includes:

•             Name

•             Gender

•             Date of birth

•             Home address

•             Email address

•             Telephone number

•             Medical history.

To this, over time, I will add details of the conditions for which you have consulted me and the remedies and other therapies that I have prescribed or recommended.

How do I collect this personal information?

All the information collected is obtained directly from you. The information may be collected via a ‘medical history form’, Homeopathic questionnaire or during the first consultation.   At the point at which you provide your personal information.

Your consent is required in order to ensure my compliance with data protection legislation.  By booking a consultation on my online diary, I will ask if you consent to these terms.

During our ongoing consultations, I will add to this initial information the details of the consultations.   This information will be stored either on my personal computer which is password protected and backed up in case of corruption or in a locked cabinet if the information is paper based.

How long do I keep your personal information?

Your information will be stored for 7 years after your last consultation.  For children, I will keep the health records for a period of 7 years after their 18th birthday, as is required by our Licence to practice.   At that point, your file will be securely destroyed, and any digital information will be erased from my computer systems.

How do use this personal information?

I use your personal information to analyse the conditions for which you have consulted me and to prescribe remedies.

I will communicate with you by email, by telephone or video call, or messaging service online and through the internet.

With whom do I share your personal information?

I do not share your personal information

How your information can be updated or corrected

To ensure that I have accurate and up-to-date information, you need to inform me of any changes you believe I should make to the personal information I hold.  You can do this by contacting me by any of the methods previously described.

Under data protection legislation, you have the right to inspect the personal information I hold about you.  You can make a request to do so by contacting me and I will endeavour to respond within 14 working days.

How do I store your personal information?

Client Notes

 Client files are either stored on my personal computer or if they are paper-based and are held securely in a locked cabinet.  I take steps to protect your personal information against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.

Online Diary

I currently use the online booking service calendly.  This means your name and contact details are stored on their secure hosting.   These details will not be shared with anyone else. Your information on the booking platform ensures we can book consultations in your own time zone and I can send reminders by email, take payments if required and you can easily change your appointments if needed.

Email Support Platform

I currently use mailchimp emailing service to keep my clients informed of news, courses, homeopathic information, special offers and package deals.   Your first name and email address will be stored on the programme.  If you do not wish to receive these emails you can unsubscribe at any time.   Once you unsubscribe your email is kept in a holding list so that it cannot be added again to the list.

Personal Emailing

Your email address is held securely on the servers of my email providers.

Changes to this policy

This policy may change from time to time. If I make any material changes, I will make you aware of them.

Contact

If you have any queries about this policy, need it in an alternative format, or have any complaints about my privacy practices, please contact me: